DHL Package Shipments to the EU

  • Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
  • In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
  • In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.

This will delay the delivery for at least 24 hours.

Read more about EORI number.

We therefore ask you to always note the EORI number on the invoice.

All Non-Document (WPX) shipments to India require:

  • Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
  • Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.

For Individuals

  • Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).

For Companies

  • Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

DHL Express has increased the maximum weight per single pallet from 300 kg to 1000 kg. Total shipment may weigh up to 3000 kg. Add or edit your email or mobile phone or both. At least one must be provided. We will only use this information to contact you regarding your shipment.